Terms & conditions

1. Definitions

• “Content” means text, graphics, images, software, data, registry indexes, and other materials made available through the Services.
• “User,” “you,” and “your” mean any person or entity that accesses or uses the Services, including beneficiaries, executors, representatives, and professionals acting on behalf of others where permitted.
• “Claim” or “matter” means an inheritance, estate, probate, or related registry record identified by a case file number, Claim ID, reference, or similar identifier displayed or processed through the Services.
• “Partner” means third-party service providers, technology vendors, professional advisers, or other organisations we work with to operate the registry, host systems, process payments, or deliver supporting functions. Partners are not necessarily courts or government bodies unless expressly stated.

2. Eligibility

You must be at least the age of majority in your jurisdiction to register an account or submit certain requests. If you use the Services on behalf of an estate, beneficiary, or organisation, you represent that you have authority to do so. We may refuse or terminate access where we reasonably believe these Terms are violated or where continued access would pose a security, legal, or operational risk.

3. Description of the Services

Inheritance Monitor provides inheritance and estate registry–related services that may include, depending on your relationship with us: self-service case or claim status lookup; timelines and milestone information; customer portal features; public claim or intake submissions; communications about your matter; booking or scheduling tools where offered; invoicing or fee collection where applicable; and related educational or informational Content. Specific procedures, response times, jurisdictional coverage, and fees depend on the product, matter type, and any agreement or intake path you use.

The Services are intended to support transparency and communication around registry processes. They do not constitute legal, tax, or financial advice, and they do not replace advice from qualified professionals or determinations by courts or competent authorities.

We may modify, suspend, or discontinue any part of the Services with reasonable notice where practicable, or immediately where required for safety, security, legal compliance, or operational reasons.

4. Accounts and registration

Certain features require an account. You agree to provide accurate, current information and to keep it updated. You are responsible for:

• Maintaining the confidentiality of login credentials;
• All activity under your account, unless caused by our gross negligence or a demonstrable security failure on our side;
• Notifying us promptly of any unauthorised access or security breach.

We may suspend or terminate accounts that appear fraudulent, abusive, or in breach of these Terms.

5. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of sanctions, anti-fraud, data-protection, or inheritance-related laws applicable to you;
• Attempt to gain unauthorised access to our systems, other users’ data, or underlying registry records beyond what is expressly permitted;
• Submit false, misleading, or fraudulent claims, references, or supporting information;
• Introduce malware, scrape or overload the Services in a way that impairs performance, or circumvent security or rate limits;
• Impersonate any person or entity, or misrepresent your relationship to an estate, decedent, or beneficiary;
• Use status or contact information to harass, stalk, threaten, or harm any person, or to pressure parties in an estate dispute outside lawful channels.

6. Accuracy of information and your responsibilities

You are responsible for the accuracy of information you provide (including case file numbers, Claim IDs, names, addresses, and documents). Incorrect or incomplete information may cause delays, rejection of a submission, or misrouting of communications. You must comply with applicable laws regarding estates, privacy, and representation of others.

Where the Services display information sourced from internal registry systems or third-party feeds, we aim to keep it current, but we do not guarantee that every field reflects the latest court order, filing, or manual update at all times.

7. Third parties, Partners, and official processes

Certain functions may involve Partners (e.g. payment processors, hosting providers, email delivery). Unless otherwise agreed in writing, your relationship with a Partner may be subject to that Partner’s terms and privacy policy.

References on the Services to courts, registries, or government processes are for orientation only. Final rights in an inheritance matter are determined by applicable law and competent authorities—not by this website’s summaries or status displays.

8. Status, timelines, and information

Milestones, timelines, and status labels are based on registry workflows, staff updates, and system rules. They are provided for convenience and are not guaranteed outcomes unless expressly stated in a binding decision or written agreement with you. Delays may result from incomplete filings, reviews, requests for additional documents, peak volumes, security checks, or events outside our reasonable control.

9. Fees, charges, and taxes

Quoted fees, registry charges, professional service fees (where applicable), duties, taxes, and administrative surcharges apply as set out at the time of purchase, booking, or in your commercial agreement. You authorise us to invoice or charge the payment method on file for amounts due. Disputed charges must be raised in writing within the timeframe stated in your agreement or, if none, within thirty (30) days of the invoice date.

10. Disputes relating to the Services

If you believe there is an error in how the Services have processed your account, payment, or submission, you should follow the dispute or support process we publish or provide by email. This section concerns disputes about our service delivery—not substantive inheritance disputes between family members or parties, which must be resolved under applicable law and procedures outside these Terms unless we expressly offer a formal mediation or appeals process.

Any compensation for direct loss relating to the Services may be limited by applicable law or the service terms applicable to your transaction.

11. Intellectual property

The Services, Content, trademarks, and branding are owned by Inheritance Monitor or our licensors. We grant you a limited, non-exclusive, non-transferable licence to access and use the Services for personal or internal business purposes in line with these Terms. You may not copy, modify, distribute, sell, or reverse engineer the Services except as permitted by law.

12. Third-party links and services

The Services may link to third-party websites or integrations. We are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

13. Disclaimer of warranties

To the fullest extent permitted by applicable law, the Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation. Nothing in the Services guarantees a particular inheritance outcome, distribution, or timing.

14. Limitation of liability

To the fullest extent permitted by law, Inheritance Monitor and its affiliates, directors, employees, and Partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of the Services or any matter displayed through them, even if advised of the possibility.

Our aggregate liability for any claim arising out of these Terms or the Services (except where prohibited by law) shall not exceed the greater of (a) the fees you paid to us for the specific service giving rise to the claim in the three (3) months before the claim, or (b) one hundred (100) units of the lawful currency of your primary place of residence or business, unless a higher limit is mandated by applicable law or expressly agreed in a signed contract.

15. Indemnification

You will defend, indemnify, and hold harmless Inheritance Monitor and its affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) information or documents you submit; (c) your breach of these Terms; or (d) your violation of law or third-party rights.

16. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, pandemics, government actions, utility failures, or failures of telecommunications or vendor systems.

17. Privacy

Our collection and use of personal data is described in our Privacy policy, which forms part of your agreement with us.

18. Suspension and termination

We may suspend or terminate access to the Services at any time for breach of these Terms, risk to security or operations, or legal requirements. You may stop using the Services at any time. Provisions that by nature should survive (including liability limits, indemnities, and governing law) will survive termination.

19. Governing law and disputes

These Terms are governed by the laws applicable in the jurisdiction where Inheritance Monitor primarily operates its business, without regard to conflict-of-law rules, except where mandatory consumer protections in your country apply. Courts in that jurisdiction shall have non-exclusive jurisdiction, unless mandatory law requires otherwise.

If you are a consumer, you may have additional rights under local law that cannot be waived by these Terms.

20. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or a notice on the Services where appropriate. Continued use after changes constitutes acceptance unless applicable law requires express consent.

21. General

• Entire agreement. These Terms, together with the Privacy policy and any written agreement you sign with us, constitute the entire agreement regarding the Services.
• Severability. If any provision is held invalid, the remainder remains in effect.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.
• No waiver. Failure to enforce a provision is not a waiver.

22. Contact

For questions about these Terms, contact us via our contact page.